1. General Refund Policy

 

Because Paramount Capital provides instant digital access to our simulated trading platforms, all purchases are final.

 

We do not offer refunds for:

• Challenge violations

• Failure to pass the evaluation

• Platform downtime from third-party providers

• Accidental purchases

• Change of mind

 

This policy is consistent with industry standards.
 

2. Refund Exceptions

 

We may offer a refund only if:

• A technical issue prevents you from receiving your challenge account and

• Our team confirms the issue is caused by Paramount Capital

• AND we are unable to resolve the issue within 72 hours

 

These are rare and handled case-by-case.
 

3. Free Restarts / Free Retries

 

Free retries may be offered only when:

• The trader does not breach rules

• The account finishes positive or breakeven

• The trader requests a retry before the account expires

 

(If you want, I can create an official “Free Retry Policy” page too.)
 

4. Chargebacks

 

Any chargebacks or payment disputes will result in immediate:

• Account suspension

• Ban from all future challenges

• Reporting to fraud prevention systems

 

We always encourage contacting support before taking external action.